Coconut Island Company is committed to delivering your purchases to you in a timely and efficient manner. We aim to process orders within 24hrs, however this could take longer. If your order has not been shipped within 3 business days of payment, please reach out to us at support@coconutislandco.com.

In order to reduce our carbon footprint, we aim to ship directly from our suppliers to your door wherever we can, so long as the service is not diminished. This removes the need for producing excessive units and scheduling bulk shipments from suppliers to our facility in the US. This does however mean that your order may potentially come from overseas, which may result in slightly longer shipping times. 

We offer worldwide shipping with the following rates and guidelines:

All orders over $100 qualify for FREE SHIPPING.

US Domestic Shipping:

• Cost: $4.99
• Delivery Time: 5-7 business days
• Shipping Method: Standard Shipping
• Note: Delivery time may vary depending on your location and any potential customs or import processes.

International Shipping:

• Cost: $4.99
• Delivery Time: 7-14 business days
• Shipping Method: Standard International Shipping
• Note: Delivery time may vary depending on your location and any customs or import processes. International orders may also be subject to additional import duties, taxes, or fees that are beyond our control.

Order Processing Time:

• All orders will be processed and shipped within 1-3 business days of receipt.
• Orders placed on weekends or holidays may be processed on the next business day.

Shipping Address:

• Please ensure that your shipping address is correct and complete before submitting your order.
• We cannot be held responsible for any shipping delays or lost packages due to an incorrect or incomplete shipping address.

Tracking Information:

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
• You can track the progress of your shipment on the carrier’s website.

Return Policy:

• Please refer to our return policy for more information on returning a product.

If you have any further questions or concerns, please do not hesitate to contact us at support@coconutislandco.com